Listen in as Manuel kicks things off with an introduction to the superior agile service delivery process that will dominate the industry tomorrow. Next, James Sponder, our sales consultant, will introduce Harmony and show you how it lends itself to the new agile methods and workflows better than any other solution available.
What we intend to show you on this webinar:
What agile service delivery is, and why it's the workflow of tomorrow. We demystify the pull methodology.
Why Harmony is the only PSA that fully supports agile service delivery and the pull methodology.
If you don’t have the right PSA tool, you can’t be agile – how to make the most of agile methodology with HarmonyPSA.
Manuel is the coach that will take you to the gym, not just send you there.
He is the author of the book Getting To The Next Level: A Blueprint For Taking You And Your Business To The Top. He has over 30 years of business, management, and training experience in the computer and electronics industries. He has owned several successful businesses, managed several successful IT and MSP service companies, and coached or mentored many more around the world.
Manuel is a thought leader on Agile as applied to Business Strategy and as applied to Service Delivery processes. Manuel is a well-known author, speaker, and trainer on these subjects at industry conferences and in the IT consulting community for Small and Medium-sized Businesses. He holds degrees in Electrical Engineering Technology and Automated Manufacturing Technology.
Find out more about Manuel at his website, manuelpalachuk.com.