Run your MSP business the way you want to with Harmony

Agile Service Delivery

From process-driven Kanban boards, powered by sophisticated parsing and routing rules, to flexible path-based workflow and dynamic and conditional checklists, Harmony has a holistic service model ideally suited to agile service delivery.


Combine that with Harmony’s world-class project management capability and you have a platform to support your growth and success in the new service-contract driven marketplace.

MSP Kanban Desktop
MSP Service Desk on Laptop

A platform designed for the future

Harmony is built around the core tenets of configurability, flexibility, openness and automation.


Harmony’s unique and powerful commercial modelling empowers you to sell in any way you can imagine. Its clean, fresh, service desk interface combines information, ease of use and process control seamlessly. Its notification framework, open APIs and billing automation deliver a platform you can adapt to suit your operating model without compromise.


If you thought there was no real choice in the marketplace for MSPs, think again.

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7 reasons Harmony is the perfect platform for growing Managed Service Providers

Service desk automation

Deeply configurable service desk automation

Normally with a PSA tool, the service desk module is a compromise. Harmony’s deep configurability and best-of-breed features mean that compromise is not an issue.

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Contract management

Contract and asset management and integrated knowledge base

Define contracts using your own billing models. Model your assets and asset relationships while indexing knowledge base articles by individual, counterparty and asset.

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Automated payments

Invoicing, collections and supplier payments

Straight-through-processing to invoices and supplier payment. Automate your collections with Bluesnap integration.

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Professional services delivery

Professional services delivery

Full support for projects, time and expenses and subcontractors provided. Pre-pay functionality in addition to standard fixed price and time and materials delivery models.

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CRM

Fully integrated CRM and quotes

Improve your sales efficiency with full-process integration of transactional CRM with quick-build quotes and automatic proposal generation.

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Purchase orders

Powerful purchase orders and item delivery

Fully integrated purchase orders tied to products for sale. Switch suppliers to get the best price, manage revenue and costs in the same action.

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Integrations

Flexible integrations

Fully integrated with market-leading RMM platforms, automate end-to-end incident based and device-based billing without fake timesheet entries.

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PREPARE TO BE BLOWN AWAY

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