Profitability on break/fix contracts was straightforward. Achieving the same clarity on a complex mix of contracted and cloud services is much tougher and requires the accounting infrastructure Harmony provides out of the box, running in the background.
Harmony tracks revenue and related costs combined with the cost of time automatically. If you have any concerns over whether you have locked in the margin you expect, the data is available as a 12 month trend at a company, division, customer and contract level, a couple of clicks away.
Customer top and bottom ten account tracking on the dashboard enables rapid discovery of poor performing accounts allowing you to take remedial action fast.