Harmony is built with deep and unlimited configurability you can manage for yourself.
From process-driven Kanban boards you can build yourself, to a powerful date/time or event-driven system-wide notification rules engine; Harmony is a system where you can model and support your business processes quickly and easily.
Crucially, Harmony owns and holds ALL of your master data centrally.
Update it once and it's available for a wide variety of tasks across your business functions. And not only is all the PSA data you need housed in one place; maintenance on it is automatically managed by Harmony’s normal business process flows. Simply creating the best professional services automation software on the market.
So you do the work - Harmony keeps the score.
Supported integration infrastructure
Wide range of enterprise-grade APIs
Dynamic hyperlinks (permitting single click access to Teamviewer, Google Maps etc)
Scripted accounting interface
We know that in the MSP world, getting the right prepay model working is key to business success. We have a world-class prepay offering that satisfies a huge range of requirements in this area. read more
Build quality into your processes as early as possible read more
Make sure you are billing for everything you can. Are you providing services against lapsed contracts? read more
Do you need SOX Compliance to help win new business? read more
Simplify your support processes. Give your support staff an unparalleled view across the business by using a business-integrated ticketing system read more
Simplify data maintenance by having a single version of the truth read more
Easily be able to manage complex channel reseller arrangements read more
Keep a light touch with straight through processing read more
Time is money so waste as little of it as possible! read more
Specialised PSA features for System Integrators read more
By allowing a separation between the business counterparty and the financial counterparty (for both sell and buy side behaviour), we are able to model even the most complex of deals and enable you to decide who to send the invoice to, who to raise the ticket against, who's asset it is. Plus you can sell via a VAR and direct to the same counterparty, you don't need fake accounts or duplicate accounts to achieve this read more
PSA Software can quickly pay for itself. Read how here! read more
Are you considering writing your own PSA solution? read more
Technology companies have complex requirements. Harmony provides the most complete solution to get control of your management reporting read more
Harmony will improve your financial effectiveness and enable to you put in place repeatable business processes read more
Harmony is the only PSA solution on the market that delivers the ability to model all your master data in a single non-modular system. With Harmony you will never have to synchronise data across system ever again read more
The holy grail of business analysis is client profitability reporting. How much money are you actually making from each of your client accounts? read more
HarmonyPSA offers the ability to not only model back to back purchases at true cost, but automatically record the cost of time alongside the revenue each time booking earns. Combine this with an in-built pivot capability and you have all the customer contribution tools you need read more
Here we have outlined 5 key areas you need to get right in order to run a successful technology business read more
If you run a small to medium sized company with offices in more than one country it's a challenge. The SAAS market does not really support your type of business. Harmony provides a solution that targets both global and local requirements which is very hard to find in SAAS PSA software for SME's: read more
Harmony PSA was written to solve the problem of software contracts and billing management in a flexible manner, and without the need for dedicated finance departments read more
Implementing an all-in-one management system which will touch every part of your business is a daunting prospect. However, with careful planning, and the right support from your vendor, it is possible to make it a smooth transition from current systems read more
There are a number of common PSA implementation pitfalls which you should aim to avoid read more
Harmony has a direct API integration with many popular accounting software. See our Product page for more details of our integrations. read more
Harmony contains its own CRM module that is a complete part of the sales execution process. You actually use Harmony to make all your sales, and the data is automatically aligned because it just happens to be the same system. However, if you do want to integrate Harmony with your existing CRM system, our open APIs and Zapier integration makes this a simple process read more
We believe our pricing to be the most competitive on the market for the software provided. As a benchmark - our per user price aligns with standard service desk software, meaning if you move from a system architecture that has a stand-alone service desk, you get all of the additional benefit of the other 14 functional areas for those users free of charge. Typically, you will pay less overall for Harmony than other PSA offerings. And all this for a solution that is faster, has more functionality and a more modern architecture. It is also less cumbersome to implement and use.
We have a minimum order that allows for up to 10 users to be created. However, this does not mean that we always start with 10 user companies. We have smaller businesses using Harmony because (1) in spite of giving them more users than they need, we still often work out cheaper than our competitors; and (2) some companies need functionality only Harmony has, and the benefits of using Harmony for those items is far cheaper than hiring people to do it. We do not recommend Harmony for start-ups however, it is more functionality than you can usefully deploy.
Starting your own business is a very precious and exciting time, we wish you every success with your venture. All large companies start as small ones and there is nothing more satisfying than viewing a business you have created with your own hands. However, while it may seem logical to buy a system on day one so you get everything straight from the word go, Harmony is probably not the right choice for this stage of your venture.
Harmony was built to sort out business flows between departments where hand-offs get missed along with actual and opportunity revenue. This model, which correctly identifies the segregation of duties organisations demand, is simply unsuitable when you are wearing all the hats. We respectfully suggest you look to buy an easier and cheaper tool until business growth requires the greater visibility, complexity and automation that Harmony delivers.