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At the onset of the COVID-19 pandemic, many managed service providers (MSPs) feared the worst. A 2020 survey from The Channel Company and consultancy IPED showed nearly three out of five service providers and vendors predicting severe decreases in IT budgets. 

Managed Service Providers (MSPs) have come a long way from the break-fix model. Far beyond assisting clients on an as-needed basis, today’s rapid digital transformation has seen their role evolve into becoming proactive, far-sighted strategic partners.

Today managed service providers (MSPs) find themselves in something of a pricing fix, jostled by a disorienting array of scope creep, discrepant documentation, inconsistent billing, and contracts that can diverge widely from one customer to the next. The result is a confusing financial blizzard that can leave providers struggling to keep track of profits and cash flow, in turn threatening to put serious pressure on their bottom line.

To our partners who’ve asked for more services and support to transform and accelerate growth, we’ve heard your call.

We are excited to bring you another major release of Harmony. This post includes changes and features that have been added in this version, with links related to each feature for an in depth walk through.

Moving forward we are adopting a quarterly release cycle. This means that all new features are released on a quarterly basis. Once released this version will only have bug fixes applied to it for the next three months, after which it then becomes our stable version that only has priority fixes applied. For example:

We are excited to bring you another exciting major release of Harmony. We have included the changes and features we have added in this article with links to the help articles related to each feature for an in depth walkthrough. 

Hi All

One question comes up again and again, how do you quantify the benefits of implementing an end to end PSA solution like Harmony?

We are excited to bring you another exciting major mid-year release of Harmony. We have included the changes and features we have added in this article with links to the help articles related to each feature for an in depth walkthrough.