Blog

We’re happy to announce another great major release with more features and improvements: HarmonyPSA v4.16. This blog post explains all the major changes and provides you with references to our help site for more information. 

A common challenge for IT Solution Providers selling Managed Services contracts is pricing their offerings correctly.

While most Managed Service Providers (MSPs) broadly know what they need to charge for their services to be profitable, the real challenge comes when you meet with a prospective client and they ask you for a specific quote.

How can you know how many computers this prospect has? How many servers? What software are they running? All of these factors will contribute towards the quote you give the prospect for ongoing Managed Services.

The way you can find out the answers to these questions is to perform a customer assessment.

If you’re a small business, the answer may well be:

”a spreadsheet”.

But more correctly, you are probably using one of the low cost cloud accounting packages designed for small businesses and you’re now wondering why this blog is asking such a stupid question.

Simple revenue and cost accounting (based upon direct cash-flows only), sometimes known as cash-book accounting, is not accounting in the sense your accountant would use the word when he or she is preparing theirinvoice.

Suddenly one of your key employees phones in sick and unfortunately, this time they’re not going to be back tomorrow, they could be out for some time and unable to work.

Your first reaction is of course, concern for their condition.

But pretty soon this is replaced a worry about:

Using an integrated system to run your business has huge benefits. The ability to access all your records, from any device, anywhere and anytime, provides unparalleled data visibility and ensures that data is always aligned with the latest situation.

Our ticket interface had not had a refresh since the original version was released 5 years ago. While it was written specifically to avoid the pitfalls other systems suffer from, we felt it needed a face-lift to include recent changes and usability feedback we had received.

So we are excited to announce our refreshed ticket interface and explain its key features.

Continuing our series meeting the characterful faces behind HarmonyPSA, we're pleased today to introduce you to Richard, our Head of Customer Success. Richard's a relatively new addition to the Harmony team but has fitted right in and been busy helping customers make the most of Harmony since day one. Find out more about him...

We're incredibly excited to announce that CRN® has named Harmony PSA on its 2018 Emerging Vendors List in the Cloud category. This list recognizes the most dynamic up-and-coming technology suppliers that are shaping the future of the IT channel through unique technological innovations. 

In addition to celebrating these notable companies, the Emerging Vendors listserves as a valuable resource for solution providers looking to expand their portfolios with cutting-edge technology.