Recent Posts:

Harmony Release Notes v4.16

  • 5 minute read

We’re happy to announce another great major release with more features and improvements: HarmonyPSA v4.16. This blog post explains all the major changes and provides you with references to our help site for more information. 

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How to effectively price your MSP contracts using assessments

  • 6 minute read

A common challenge for IT Solution Providers selling Managed Services contracts is pricing their offerings correctly.

While most Managed Service Providers (MSPs) broadly know what they need to charge for their services to be profitable, the real challenge comes when you meet with a prospective client and they ask you for a specific quote.

How can you know how many computers this prospect has? How many servers? What software are they running? All of these factors will contribute towards the quote you give the prospect for ongoing Managed Services.

The way you can find out the answers to these questions is to perform a customer assessment.

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Where do you do your accounting?

  • 2 minute read

If you’re a small business, the answer may well be:

”a spreadsheet”.

But more correctly, you are probably using one of the low cost cloud accounting packages designed for small businesses and you’re now wondering why this blog is asking such a stupid question.

Simple revenue and cost accounting (based upon direct cash-flows only), sometimes known as cash-book accounting, is not accounting in the sense your accountant would use the word when he or she is preparing theirinvoice.

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Meet Felix Ekman, head of Marketing

  • 2 minute read
Next up in our meet the team series is Felix Ekman, our Scandinavian giant of marketing (he's very tall). Felix has been at Harmony for nearly a year now and in that time has set about transforming our marketing with some very clever tech wizardy - for which he's been recognised in the industry, most recently being shortlisted in as Digital Leader of the Year in the Tech Leader Awards. Find out more about Felix...
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What on earth were they working on?

  • 2 minute read

Suddenly one of your key employees phones in sick and unfortunately, this time they’re not going to be back tomorrow, they could be out for some time and unable to work.

Your first reaction is of course, concern for their condition.

But pretty soon this is replaced a worry about:

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Integrate Power BI yourselves with our new APIs

  • 2 minute read

Using an integrated system to run your business has huge benefits. The ability to access all your records, from any device, anywhere and anytime, provides unparalleled data visibility and ensures that data is always aligned with the latest situation.

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Announcing our ticket interface refresh

  • 2 minute read

Our ticket interface had not had a refresh since the original version was released 5 years ago. While it was written specifically to avoid the pitfalls other systems suffer from, we felt it needed a face-lift to include recent changes and usability feedback we had received.

So we are excited to announce our refreshed ticket interface and explain its key features.

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Meet Richard Convery, Head of Customer Success

  • 2 minute read

Continuing our series meeting the characterful faces behind HarmonyPSA, we're pleased today to introduce you to Richard, our Head of Customer Success. Richard's a relatively new addition to the Harmony team but has fitted right in and been busy helping customers make the most of Harmony since day one. Find out more about him...

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HarmonyPSA is named on CRN's Emerging Vendors List

  • 2 minute read

We're incredibly excited to announce that CRN® has named Harmony PSA on its 2018 Emerging Vendors List in the Cloud category. This list recognizes the most dynamic up-and-coming technology suppliers that are shaping the future of the IT channel through unique technological innovations

In addition to celebrating these notable companies, the Emerging Vendors listserves as a valuable resource for solution providers looking to expand their portfolios with cutting-edge technology.

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Meet Ana Correia, customer support manager

  • 1 minute read
Next up in our Meet the Team series is customer support manager Ana. Ana's a firm favourite with our customers for her friendly, helpful telephone manner and ability to get to the heart of customer queries with ease. Ana tells us what she loves most about working at Harmony, and reveals what makes her smile about working in a customer support role...
 
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