Continuing our series meeting the characterful faces behind HarmonyPSA, we're pleased today to introduce you to Richard, our Head of Customer Success. Richard's a relatively new addition to the Harmony team but has fitted right in and been busy helping customers make the most of Harmony since day one. Find out more about him...
Where are you from?
I’m from Buckinghamshire in the UK. I grew up in Aylesbury and now live in Milton Keynes.
Can you tell us a little bit about your role at Harmony?
My job revolves around the customer journey. From the point that a company becomes a customer, I ensure that the system is configured to meet the customer's requirements and the customer is trained on how to use the system effectively. Once the customer is live I work with the support team to provide the best service possible!
What were you doing before you joined us?
I was the Head of Operations for an ERP company in Milton Keynes.
What made you decide to work in IT?
I fell into it really! I started my career as a financial auditor in Farringdon, London so IT hadn’t crossed my mind. During a contract working with one of the dragons from the BBC’s The Dragon’s Den I met the Managing Director of an ERP company and started doing some contract work. The rest is history.
What do you enjoy most about your work?
I love helping customers get more from their system. Harmony can automate process and reduce time and effort required in managing a business.
Is there anything you've done at Harmony that you are extra proud of?
I have spent a lot of time working with the Harmony APIs and extracting data into Power BI. The business dashboards created are fantastic and are a great way for management to keep an eye on the performance of the business in real time.
If you were given an extra day each week, what would you spend it doing?
I love to travel to different countries so, given extra time, I’d take the opportunity to explore new places and have new experiences.
Tell us something about you that may surprise us.
At the age of 17 I flew in an RAF fighter jet – best experience of my life.
About the Author: Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. HBS is an independent company based in the UK. Follow HarmonyPSA on Twitter or LinkedIn