Steve Powell



Recent Posts:

Feature Friday - Custom Domains

  • 1 minute read

Hi All

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Harmony v4.13 Release Notes

  • 3 minute read

Hi All

This is the first time we've created release notes on version 4 of Harmony.  From now on release notes will include changes also deployed to version 3 instances for customers not yet upgraded.

For a full change list on all our releases please regularly check out https://blog.harmonypsa.com/developer/release-notes

Just to refresh people's memories; the main differences between version 3 and 4 are:

  • Improved multi-timezone support
  • A split between Service Tickets (helpdesk) and Work Items (planned project work)
  • Task dependencies between work items 
  • Progress reporting process on work items
  • Project and global gantt
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Feature Friday - Device Based Billing

  • 2 minute read

Hi All

One of the new features in 3.10 is device based billing.  This feature allows you to specify contract prices (for example relating to maintenance) for different types of devices, and have Harmony pick up on the number of active devices when billing.  This means you do not need to amend your contracts within Harmony; you just specify on the original order\agreement with the customer the rates you are going to be charging for the devices which are being supported.  As usual this supports "look up" and "fill up" banded pricing mechanisms.

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Amazing Integrations #6 : Connecting HarmonyPSA to Slack

  • 2 minute read

Hi Everyone

This latest integration we will be taking you through is a cracker; attaching Harmony to Slack to:

    • Let teams know when new tickets have been created
    • Let the assigned person know when a customer responds updates a ticket by adding a comment/email
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Outlook Add-In | Harmony PSA

  • 2 minute read

Hi All

We have now released an outlook add-in for all users of Office 365 or Exchange 2013 or later.

The add-in will appear in, and is available for use both in Outlook.com\OWA and also in the desktop version of Outlook.

Currently, you can only use the add-in to create tickets from emails and add email attachments to the ticket you have created.

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Feature Friday - New Time Billing Features

  • 1 minute read

Hi All

Today I would like to talk about some new features we have recently added regarding billing for time.  To recap, this is where you have sold T&M time or are billing at rates and you are turning your time bookings into invoices.

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Feature Friday - Integrating HarmonyPSA with Google Maps

  • 1 minute read

 

Hi All

A customer pointed out a nice HarmonyPSA configuration the other day; using Harmony to help you show directions to a customer's addres.

This is achieved using the Dynamic Tags functionality.

If you go to Finance > Setup > System > Dynamic Hyperlinks:

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