Rob Lai



Recent Posts:

Why billing accuracy is as important as service delivery

  • 9 minute read

Today managed service providers (MSPs) find themselves in something of a pricing fix, jostled by a disorienting array of scope creep, discrepant documentation, inconsistent billing, and contracts that can diverge widely from one customer to the next. The result is a confusing financial blizzard that can leave providers struggling to keep track of profits and cash flow, in turn threatening to put serious pressure on their bottom line.

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