Mark Copeman



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How to make your customer service more human

  • 2 minute read

I've been lucky enough to be invited to speak at a few tech conferences and webinars recently.

It seems a good gauge of interest levels during any presentation these days, is by the number of people taking photos of individual slides! Most of mine are just images, however there's one part of my speech which constantly has people snapping away and talking to me about afterwards. I've also had emails thanking me for the tip too, which has surprised me.

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