Recent Posts:

Meet Steve Duckworth, our CEO

  • 2 minute read

Next up in our series of blog posts introducing you to a little bit of 'behind the scenes' life at HarmonyPSA, we chat to our CEO Steve Duckworth about his unlikely segue into PSA software following a career in engineering and banking, and how this experience has helped him create Harmony, a PSA that stands out from the crowd...

Read More

What makes a true next-generation PSA?

  • 2 minute read

Those of you who know about the full-stack PSA market (that is Professional Service Automation solutions with integrated service desk) will also know that for the past 20 odd years, the market has been dominated by two large players to the extent that should be viewed as a duopoly.

These early solutions embody thinking that goes back 30 years and so should be considered first-generation PSA systems. They were built to address the first generation MSP world that exploded into life to support the advent of personal and business computing in the 1980s and 1990s.

Read More

ASC606 and why you care about the balance sheet

  • 2 minute read

So, I’m starting this blog with a question, as a business owner, should you care about using the balance sheet to make your monthly profit and loss account more accurate?

Probably most of you reading this will say No and stop reading now, and that would have been fine until ASC606 came along.

If you bill everything monthly and you only bill for work completed in the month, then under ASC606, you don’t need to care about using balance sheet suspense accounting as part of your financial accounting view. True, at year end, your accountant may well make some corrections to ensure you don’t pay too much corporation tax, but really yours is a business model that can stick with cash-book accounting and be happy.

Read More

Why Agile Service Delivery Matters

  • 2 minute read

Try searching the internet for Agile Service Delivery and you will find pages and pages of learned papers, blog posts and channel articles.

It is certainly a much written about topic for MSPs and service organisations. Everyone pitching in with how you can take the “Agile Manifesto” and related frameworks, terms and methods developed for software development and apply them to service delivery.

Great, but actually much of this stuff reads in a surprisingly abstract way, underpinned of course by strict adherence to the use of the approved terminology so loved by agile practitioners.  

Read More

Categories

Recent posts

Subscribe to our blog