Recent Posts:

Announcing our ticket interface refresh

  • 2 minute read

Our ticket interface had not had a refresh since the original version was released 5 years ago. While it was written specifically to avoid the pitfalls other systems suffer from, we felt it needed a face-lift to include recent changes and usability feedback we had received.

So we are excited to announce our refreshed ticket interface and explain its key features.

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Meet Richard Convery, Head of Customer Success

  • 2 minute read

Continuing our series meeting the characterful faces behind HarmonyPSA, we're pleased today to introduce you to Richard, our Head of Customer Success. Richard's a relatively new addition to the Harmony team but has fitted right in and been busy helping customers make the most of Harmony since day one. Find out more about him...

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HarmonyPSA is named on CRN's Emerging Vendors List

  • 2 minute read

We're incredibly excited to announce that CRN® has named Harmony PSA on its 2018 Emerging Vendors List in the Cloud category. This list recognizes the most dynamic up-and-coming technology suppliers that are shaping the future of the IT channel through unique technological innovations

In addition to celebrating these notable companies, the Emerging Vendors listserves as a valuable resource for solution providers looking to expand their portfolios with cutting-edge technology.

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Meet Ana Correia, customer support manager

  • 1 minute read
Next up in our Meet the Team series is customer support manager Ana. Ana's a firm favourite with our customers for her friendly, helpful telephone manner and ability to get to the heart of customer queries with ease. Ana tells us what she loves most about working at Harmony, and reveals what makes her smile about working in a customer support role...
 
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Can your MSP cope with New business?

  • 2 minute read

Every business owner wants new business.

Everyone wants more profit.

Everyone wants to grow.

It’s natural but can everyone cope with more business?

I come across this all the time. Established IT/MSP owners who say, ‘if only I had more leads and new business everything would be fine.’ It’s what they want because it’ll increase the business’ income and that’s a good thing – and I get it. However, what they think they want isn’t what they need to have a better business because there’s a deeper issue at play.

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