Blog

Hi All

This is the first time we've created release notes on version 4 of Harmony.  From now on release notes will include changes also deployed to version 3 instances for customers not yet upgraded.

For a full change list on all our releases please regularly check out https://blog.harmonypsa.com/developer/release-notes

Just to refresh people's memories; the main differences between version 3 and 4 are:

• Improved multi-timezone support
• A split between Service Tickets (helpdesk) and Work Items (planned project work)
• Task dependencies between work items 
• Progress reporting process on work items
• Project and global gantt

What features do IT service providers need from a PSA solution? Clearly, different systems have different strengths so it’s important to have a clear understanding of your business needs before starting the process of selecting the right PSA tool for your organisation.  As a part of our internal marketing research we surveyed our customers, asking them what factors brought them to their final buying decision. The list of features below is by no means a comprehensive list of Harmony's features (you can find that here) but is based on what our customers told us made HarmonyPSA stand out from the competition. If you are in the process of researching PSA solutions at the moment you may find this checklist a useful way to start to compare what's on the market.

This year a new acronym has grown in common parlance: MSSP, short for Managed Security Services Provider.

This seems to have arrived from the trend in “Security as a Service” to replace the security consultants equivalent of break/fix, where they move in once everything is already in deep trouble.

The functions these firms offer cover round-the-clock monitoring and management of intrusion detection systems and firewalls, overseeing patch management and upgrades, performing security assessments and security audits, and of course, at the end if the protection service has failed, responding to emergencies and cleaning up the mess.