HarmonyPSA Blog

Suite vs Best of Breed

3 minute read

Microsoft recently circulated a report by Constellation Research Inc discussing the decision facing organisations when choosing process- and project-centric solutions (PSA and ERP in other words).

The report came down firmly in favour of suite software, something (as a suite provider) we obviously agree with. However, the reasons they gave are interesting and not ones we’ve heard expressed in this way before and so this has prompted us to share some of these conclusions.

Feature Friday - Configurable External Hyperlinks; LinkedIn, Facebook, DueDil, anything!

2 minute read

Hi All

We are going to start a regular Friday slot where we highlight new features either released or about to release in HarmonyPSA.

This week we are going to point out our configurable external hyperlinks you can add.

This feature allows you to enter hyperlinks, register them against types of objects in the system, and include dynamic tags using our smart tag system. All fields on the object and directly or indirectly related objects (including custom fields) are available to the smart tags, making it SUPER flexible.

PSA for ISVs

2 minute read

We’ve been writing a lot recently about MSPs and the uspecific requirements they have from PSA platforms. So, to change tack, we thought we’d discuss the niche functionality ISVs require, in particular those selling their software as a service from the cloud.

Announcing our first RMM integration

1 minute read

We're excited to announce we've launched our first integration with an RMM solution, Logicnow’s MAXFocus.

The integration is bidirectional, allowing users to sync customers and assets between the two systems and automate the raising and closing of service desk tickets in HarmonyPSA, from MAXFocus events.

Managing assets

2 minute read

Reading the SITS16 show guide, as you do…, we see from the Industry Survey that on the three budget-no-object requirements MSPs list is the ability to manage assets. Thinking this through, we realised that we’d never written a blog post on how well Harmony PSA manages assets. Time to get writing…

Billing for time

2 minute read

One of the things we notice when talking to customers are the differences that exist between the US and the UK. In America technology companies generally bill time in hours while in the UK day rates are more common, though in both cases not exclusively so. I’m not sure why this is, possibly in the US, developers are (like engineers) viewed as technicians and so invoiced hourly, I don’t know.

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Recent Posts:

Suite vs Best of Breed

Feature Friday - Configurable External Hyperlinks; LinkedIn, Facebook, DueDil, anything!

PSA for ISVs

Announcing our first RMM integration

Managing assets

Billing for time

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