The majority of PSA tools on the market are aimed at one of two business types, MSPs or pure consulting businesses.
The former focus on combining service desk with billing and some hardware order management, the latter on project and resource management. Both business models have very different needs that are generally met by different software providers who all use the designator “PSA”.
But what about System Integrators? They need a combination of both models plus some interesting features that are unique to their more complex business model, where do they go for enterprise software?