Recent Posts:

Who needs a knowledge base?

  • 2 minute read

Woo hoo!  HarmonyPSA now has an integral knowledge base!

No longer just the preserve of larger companies,  more and more small and medium-sized companies are seeing the benefits of implementing a knowledge base where people can be connected with the information they need, when and where they need it.

This is particularly true for the IT service companies and why we decided to build a knowledge base into Harmony.

So, let's see why this might matter to you.

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Get Guide Video - who should consider HarmonyPSA?

Find out exactly what it feels like to work with HarmnyPSA. Stephen Powell, our CIO, sat down with GetApp to record a series of tutorial videos walking you through the HarmonyPSA platform. If you have any questions please leave a comment below and we'll help you get the information you need.

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Is Service Desk Enough?

  • 2 minute read

These days, IT services budgets are getting smaller while IT environments are getting more complex. No one can risk losing clients over inefficient service desk processes that can't keep up with this evolving industry. Streamlining processes through an automated service desk system will help increase the productivity of your service team. Automation also helps your company benefit from lower service delivery costs, greater client satisfaction and increased profitability. The help desk is designed to make the IT pros life easier. With help desk functionality, interactions are simplified, information is organised, and the process is just more efficient.  This all sounds great, but is it enough?

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