Recent Posts:

Why not write your own PSA solution?

  • 2 minute read

We talk to many ISV’s (software developers) and often the topic of them writing their own solution comes up.

Even I have to admit this idea is very tempting, after all, you write software for your customers, you know what you’re doing.  It should be simple to knock-up a PSA solution that is perfectly designed for your business, not a compromise package that leaves you frustrated and still using spreadsheets.  With all that open-source code out there, system build is getting significantly cheaper and quicker, this should be easy.

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Is it possible to run complex businesses with multiple regions, currencies, legal entities and brands through one unified platform?

  • 2 minute read

Life used to be simple.  Companies operated in one region, through a single legal entity, selling one brand in a single currency.

For many businesses, life is no longer that way.  Increasingly, we talk to companies that find they need to break into the world of the multis.

Often the first multi they need to deal with is region, by which we mean sales region.  Having many sales regions isn’t so hard until you decide that because of local market conditions, your pricing must also be regional.

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Document based or Journal based PSA accounting interface? Get it right from the start and you'll save time and money in the longer term

  • 2 minute read

If the PSA tool you use does not contain its own ledger, it will need to support an interface to a third-party accounting package.  There are two ways to do this and here we discuss the pros and cons of both.

We refer to the two methods as being either Document based or Journal based.

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Beyond Professional Services Automation – Are new breed PSA systems are changing business?

  • 3 minute read

It’s hard to stay on top of data stored in more than one place. Valuable time is wasted cross referencing and data integrity is difficult to maintain. A PSA solution puts all your sales, service desk and billing data in one place, allowing automated, standardised processes that can grow with your company. Everyone has access to current customer data. Everyone is an expert.

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