Recent Posts:

Applying CMM thinking to Service Desk


Using Harmony for Project Management


Harmony Release Notes v4.17


The Future of Authentication


Meet Vinay Delamthabettu, senior developer


Meet Steve Duckworth, our CEO


What makes a true next-generation PSA?


ASC606 and why you care about the balance sheet


Why Agile Service Delivery Matters


The top 10 reasons a PSA will save you money and help you grow


Harmony Release Notes v4.16


How to effectively price your MSP contracts using assessments


Where do you do your accounting?


Meet Felix Ekman, head of Marketing


What on earth were they working on?


Integrate Power BI yourselves with our new APIs


Announcing our ticket interface refresh


Meet Richard Convery, Head of Customer Success


HarmonyPSA is named on CRN's Emerging Vendors List


Meet Ana Correia, customer support manager


Can your MSP cope with New business?


Meet James Sponder, senior consultant


Managing Sales hand-offs


Are you a Tech Star or a Sales Hero?


HarmonyPSA is now on Apple News


Handling dates and times... should be simple right?


Harmony V4.15 Release Notes


Why you shouldn't use spreadsheets for invoicing


Powerless in the world’s biggest library


The Difference Between UK and US Managed Service Providers


HarmonyPSA won the Channel Partners Choice Award!


How A PSA Helps You Manage Contracts and Projects Efficiently


How can MSPs grow their business through automation?


How a transactional CRM improves Contract Execution


Does your business flow?


Low to zero touch invoicing, part 2: contract billing


Harmony v4.14 Release Notes


Low to Zero touch invoicing, part 1: billing time


Harmony v4.14: Dynamic checklists


What data breaches and hurricanes have in common 


4 advantages of B2B online invoicing


Mac security in the workplace


What to consider before signing a new MSP customer


Is the UK’s tech sector missing out on R&D tax relief?


How to model channel sales correctly


The Professional Services Automation (PSA) for incident responders


Adding the second “S” into MSP


The benefits of automation


Why we're aiming for a touch-free work to cash cycle


A short guide to using BlueSnap in Harmony


Resource management by team


Resource management vs task assignment


Harmony v4.13 Release Notes


What features do IT Service Providers look for in a PSA solution?


6 PSA requirements for a MSSP


Running a successful PSA implementation


How to integrate Jira with HarmonyPSA


6 key requirements for moving to AYCE billing


Harmony v3.15 Release Notes


The benefit of variable service level agreements


The business case against using best of breed systems


Why buying a timesheet system is a bad idea


Harmony v3.14 Release Notes


6 disadvantages of using a standalone service desk


Contract management, the best of breed way


Modelling customer data with best of breed architecture


Harmony v3.13 Release Notes


4 key requirements for migrating your business to service contracts


How many ways do you sell?


Just what is resource management?


How to differentiate your MSP business


Part Five: Why do PSA implementations fail?


Part Four: Why do PSA implementations fail?


Part Three: Why do PSA implementations fail?


Part Two: Why do PSA implementations fail?


Part One: Why do PSA implementations fail?


Harmony v3.12 Release Notes


Why selling Cloud software makes a PSA tool essential for ISVs


Let them eat cake


Project planning using Work Breakdown Structure


Feature Friday - Device Based Billing


Climbing the Capability Maturity Model (CMM) ladder


Harmony v3.10 Release Notes


MSP 2.0 Trends: Part Three


MSP 2.0 Trends: Part Two


MSP 2.0 Trends: Part One


PSA needs for cloud ISVs


Harmony v3.9 Release Notes


How to future-proof your MSP business


'Harmony has had a massive impact' Customer Story: Open IP


Why nobody uses MS Project for project control


Contribution analysis


v3.8 Release Notes


v3.7 Release Notes


Customer profitability


Amazing Integrations #6 : Connecting HarmonyPSA to Slack


Integration architecture


Transactional CRM


The story behind HarmonyPSA


Release 3.6


Flexibility


Capacity management


Boards are now available!


Feature Friday - Outlook Add-In


Your customer portal, a marketing opportunity


PSA trends for ISVs


Meet Denis Pujdak, developer


3.5 Release Notes


Migrating between PSA tools


Meet Susan Wells, financial controller


Choosing the right PSA system


Meet Moritz Muenzenmaier, sales team leader


Meet Timothy Jahn, sales consultant


Meet Steve Powell, our CTO


Are our competition any good?


Applying kanban thinking to Finance


Meet Charlotte Darley, content marketing manager


Feature Friday - New Time Billing Features


Meet Andre Rafael, junior developer


Meet Bhavini Prajapati, senior software engineer


Building a Kanban board in HarmonyPSA


Boards are coming


Running a company while on holiday


Meet Mark Auer, senior developer


Applying PDCA thinking to your business


How to build a business case for a PSA solution


Feature Friday - Integrating HarmonyPSA with Google Maps


Buying a PSA system


Pointless Hand-offs


Is it under contract?


Integrations


Exciters: small can be beautiful


Feature Friday - Telephony Integration!


Suite vs Best of Breed


Feature Friday - Configurable External Hyperlinks; LinkedIn, Facebook, DueDil, anything!


PSA for ISVs


Announcing our first RMM integration


Managing assets


Billing for time


Planning: achieving the right balance


HarmonyPSA at SITS16


Multi-currency expenses


PSA or ERP?


Improving timesheet compliance


Amazing Integrations #5 : Connecting HarmonyPSA to your Sage One accounting software


New Timer Functionality!


1.53 Release Notes


1.52.23 Release Notes


PSA accounting integration


How much functionality do you REALLY need from your PSA solution?


What's the best PSA software to buy?


Amazing Integrations #4 : Connecting HarmonyPSA to your Xero online accounting software


5 ways to pay for PSA software


Amazing Integrations #3 : Connecting HarmonyPSA To Your Quickbooks Online Account


Harmony launches pre-pay functionality


Amazing Integrations #2 : Using Zapier to integrate Harmony with Unbounce and Mailchimp to produce a seamless process to capture, nurture and convert leads


What do you need from your customer portal?


The Internet of Things is finding its way onto MSPs' agendas for 2016


Amazing Integrations #1 : Trigger SMS Alerts from Harmony using Zapier


Developing a channel distribution model


Do you need SOX Compliance to help win new business?


System Integrators, do you need a PSA?


Who needs a knowledge base?


Get Guide Video - who should consider HarmonyPSA?


Is Service Desk Enough?


Implementing Professional Services Automation - Where to start?


Technological innovation enables growth of micro-multinationals and spawns a new breed of PSA software to help them grow


Reduce finance administration and unlock your potential for growth


Managing Channel Sales


Client and project profitability analysis


Developing bespoke software? Automate your billing to stay on top of your margins and manage complex projects


New feature for consolidating lines on invoices and credit notes


Improve your customer response time with Harmony's new automatic status updates on tickets


Improved Prepayments


Re-working the WORM - centralised and shared organisational data


Time to re-engineer your IT business?


Improvements to purchase orders


Are you easy to do business with?


Do you need to integrate your CRM?


Does deferred revenue matter to MSPs?


Case Study - Leeds-based cloud computing company, VirtualDCS, implements HarmonyPSA and sees immediate improvements in business


Common PSA implementation pitfalls and how to avoid them


Professional Services Automation: At what stage of my business growth should I invest in a PSA system?


What lies at the heart of your business?


Time to automate management of your quotes and orders?


Advanced global search - navigating your data


Azure in Open Licensing


Using Harmony PSA for telecoms style billing


Professional Services Automation: The 5 golden rules for PSA success


Which metrics matter to technology businesses?


5 impediments to business growth (and how to get over them...)


Why not write your own PSA solution?


Is it possible to run complex businesses with multiple regions, currencies, legal entities and brands through one unified platform?


Document based or Journal based PSA accounting interface? Get it right from the start and you'll save time and money in the longer term


Beyond Professional Services Automation – Are new breed PSA systems are changing business?


Cloud MSP billing solutions


Cash Slow? 5 tips to speed up your billing processes and improve cash flow


Is it covered? How to make sure you only provide support when the customer is paying


Understand who is making a financial contribution to your business


R&D tax relief for IT


Do I need a Professional Services Automation (PSA) tool?


Assessing the ROI for implementing a Professional Services Automation (PSA) solution


5 secrets to exceptional customer service


Multi-tenant cloud applications - our approach


Which application strategy should you adopt when choosing internal control solutions?


Why ISVs need PSA software


Improve your handover from sales to service delivery


1.40 Release Notes


The solution to billing in days


Choosing the right key performance indicators (KPIs)


Customer profitability, the holy grail of business analysis?


Defining your PSA software needs


Turn your data into business intelligence


Building in quality as early as possible


Matched period accounting without accruals


5 tips to maximise billable time


1.38 Release Notes - New UI!


Integration with CRM Systems


Purchase Orders in HarmonyPSA


B2B Marketing Metrics for Technology Companies


New Features to Streamline Billing for MSPs


Channel the Power of SaaS to Improve Customer and Staff Collaboration


10 Metrics Every Technology Business Should be Tracking


1.37 Release Notes


Supporting diverse organisational structures across the IT industry


1.36 Release Notes


Ticket Configuration Ideas for Harmony PSA - The ISV


A contact strategy for working with HarmonyPSA and MailChip to deliver email campaigns


1.35 Release Notes


Using Filestream with SQL Server and Fluent NHibernate


How we manage our development backlog to stop tickets being buried


1.34 Release Notes


1.33 Release Notes


1.32 Release Notes


1.31 Release Notes


1.30 Release Notes


1.29 Release Notes


1.27 Release Notes


1.25 Release Notes


1.21 Through 1.24 Released


1.19 Release Notes


1.18 Release Notes


1.17 Release Notes


Deferred Revenue Management in Software Companies


Why we are using Git and GitHub for Harmony


1.16 Release Notes


1.15 Release Notes


1.14 Release Notes


1.11 Release Notes


1.10 Release Notes


1.6 Release Notes


Harmony 1.3.7 Release Notes


The challenges of correctly billing time


Company growing pains


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