A number of people have asked me why I think I’m qualified to design a PSA tool, what makes me think I know the topic well enough to get the functionality right?
In particular as I’ve never worked for an MSP.
It’s come up enough times now that I thought I should explain in my own words the parts of my background that I have brought to this problem.
The image seemed to combine blue sky thinking with growth. It not only sums up what this is about, but it’s way better than a picture of me.
By anyone’s standards, I’ve had a weird career. By profession I’m a structural engineer and I spent the first 18 years of my 40+ year career in the oil industry, as a design engineer and project manager mostly working for and at the end running engineering firms. This taught me many things about professional services delivery, but primarily it gave me a deep understanding of Project Management, in a very practical and hands-on sense, from 3-4 week studies up to $100m under-water construction contracts.
That period left me with a totally transportable skill: how to organise, administer and run project work that I took into my second career in banking technology. How that happened will wait for another day, but it did and I prospered. I found much in common between engineering and technology/business change projects and much that was totally different.
While I always ran projects as well, my career in banking took me into technology contracts and as global COO for technology at Barclays Capital, I found myself responsible for well over 1,000 agreements. This taught me an immense amount about contract terms and conditions and the nature of large and small contract negotiations.
After spending a few years as a consultant (mostly a mixture of Project Management and global administration/systems roles) I joined an ERP group as their UK COO - my first time working for a software company. That interested me so much that after a year, I left and with Steve Powell, my business partner, we set up Datalogic Solutions some 9 years ago.
Along the way I designed, built or implemented:
- 5 project and timesheet systems (2 built and implemented, 3 others products that I’ve implemented)
- A 5,000 user global CRM system in banking (project managed, built and implemented)
- 2 quoting and order management systems
- A procurement and contract management system (1,000+ contracts under management), built and implemented
- A global service management solution in a major bank, designed and implemented
Now, this doesn’t mean that I know everything - far from it. But I have had the opportunity to work aspects of this topic a number of times and so built up a massive library of scars to draw on.
Someone once said that experience is the sum of the mistakes you have made and that certainly resonates with me. Even with all this experience as a foundation, Harmony has proved a tremendous challenge, but at least when you buy it, you will now have some understanding of the experience it’s been built upon.
Steve Duckworth, CEO
About the Author: Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. HBS is an independent company based in the UK. Follow HarmonyPSA on Twitter