And that’s all fine and agreed. However, we also agree with the closing thoughts that perhaps the best architecture is a large central suite solution supported by low-cost simple integrations to peripheral niche products (using either third party proprietary interface solutions or RESTful posts/calls) to drive business process outliers and business information/reporting. The development of these components mean there is still a role for niche players, but it is around the edge, not in the core.
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About the Author: Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. Follow HarmonyPSA on Twitter, LinkedIn or Website