HarmonyPSA is targeted at a number of verticals within the technology sector, but with SITS16 only a few weeks away, we thought we’d write a blog specifically highlighting the features we have designed to help MSPs manage their businesses without getting buried in administration and finance tasks.
The MSP mantra for years now has been to move away from break/fix incident-based charging models and into recurring contract billing, combining the trusted advisor role with cloud solution provision. These recurring contract billing models in-turn require sophisticated block-hours (aka pre-pay) contract management functionality. HarmonyPSA has a very rich and universally configurable block-hours product set. We took in requirements feedback for two years before building what is the latest block-hours model released to the market today.
If you can think of a way of charging, we're pretty sure we can model it. Most importantly, you can charge in time, money or tokens, all three to the same customer if you wish. Using tokens allows you to charge for automatic incident resolution (by your RMM solution) without needing false timesheet entries, we can route the incident direct to a ticket-based charging model that debits the customer pre-pay account. Touch-free incident to billing, how cool is that?
If, on the other hand, you do need to get involved and spend time resolving an issue, our flexible timers, ticket mapping to contracts and/or assets and automatic billing release features combine to make your life simple and hassle free. All you need to worry about is the technical stuff - Harmony takes care of the boring admin.
Meanwhile, our integrated campaign management enables you to market the latest software/or service to a combination of existing customers and a bought-in list seamlessly, we even support telesales scripting and campaign MIS. Harmony is not modular, it is a single database and the user price gets you everything. No more separate quoting software that doesn’t integrate smoothly, Harmony handles the process from campaign to cash in one simple workflow.
Want to be told when a ticket is 12 minutes from an SLA breach? Harmony’s notification rules engine enables you to configure your own business process alerts, it can even be used to support transactional satisfaction surveys, in the way you want. And our customer portal is fully brandable, allowing you to share specific knowledge (via Knowledge Base articles) at a customer level as well as in general. Plus, of course, tickets, quotes, order and invoices if correctly permissioned.
When it comes to accounting, we support integration with all the major small business accounting packages (with a free bi-directional API) and journal-level integration with any package that allows it.
Finally, at SITS, we are very excited to be demonstrating our first bi-directional RMM integration (with one of the largest players in the market – more on this soon!) including click-through from the Harmony ticket to resolve the issue. We wanted our first integration to be as good as anything else out there.
Harmony’s full site responsive UI in HTML5 means that your techs do not need to struggle with a slow and limited mobile app, it’s just Harmony on the phone. It looks the same, it is the same so it’s easy to use, quick and it’s all there.
In a blog, I can only scratch the surface of the hundreds of functions Harmony provides, so, if you’re in the market for a new PSA solution, or looking to upgrade your PSA capability to assist your growth, take the time to look at the most modern full-service solution on the market from the only UK-based vendor.
HarmonyPSA is sold in the cloud, at one simple price and we’re on stand 722 at SITS. I hope to see you there.
About the Author: Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. HBS is an independent company based in the UK. Follow HarmonyPSA on Twitter or LinkedIn