Life used to be simple. Companies operated in one region, through a single legal entity, selling one brand in a single currency.
For many businesses, life is no longer that way. Increasingly, we talk to companies that find they need to break into the world of the multis.
Often the first multi they need to deal with is region, by which we mean sales region. Having many sales regions isn’t so hard until you decide that because of local market conditions, your pricing must also be regional.
It shouldn’t be the case that the same software is cheaper in some places than others, but often it is. So, you need a multi-region price structure that works in the background without causing errors or confusion in the Sales department. You quote the wrong (cheaper) price and you’re stuck with it!
Closely following on behind sales regions is the need to support multiple currencies. Not every customer or supplier wishes to trade in your currency, even if it is USD. Luckily, having a multi-regional price book allows you to designate a currency for each region (or jurisdiction) but you will still have to cater for for gains/losses and multi-currency customer accounts, the world gets more complex.
The next problem is often branding. You open a new business line and that needs a different identity, the new website will have different SEO rules, you want leads separated and sent to different sales teams. The brand may even be region specific to help you differentiate in the local market place. Firing up a new website isn’t hard, but now your PSA solution will need to support multiple brands on its customer facing documentation so the message is consistent.
Frequently the new brand comes through acquisition, you buy another business and the goodwill that resides in that business can take some time to migrate, even if that is the strategy. Often it is easier to continue to operate the business under separate legal entities, at least to begin with. However, you don’t want that financial accounting decision to impact the way the staff think. They need to be one team and share the load irrespective. This is actually quite a common structure with tech businesses, multi-legal entity to the customer, single team internally. Should be simple right? Well, no, it’s quite tough to achieve with most PSA solutions because the legal entity is about the first thing you enter when implementing and having two instances makes work sharing impossibly complex. Plus then you’ve lost the single view you need.
HarmonyPSA is built to deal with all these use cases easily. We don’t expect our customers to compromise with work-arounds and spreadsheets, we want them to be able to model their real world complexity with ease and then just get on with delivering excellent unencumbered service.
If you’re struggling with the problem of multiple worlds, contact us and we will explain how it all works.
About the Author: Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. HBS is an independent company based in the UK. Follow HarmonyPSA on Twitter or LinkedIn