Channel the Power of SaaS to Improve Customer and Staff Collaboration

    Written by HarmonyPSA on 2013-11-26 Last updated 2018-06-27 - 2 minute read

The advent of cloud computing, and all the benefits that come with it, has paved the way for collaborative cloud-based systems that are reshaping both how employees work together and how companies interact with their customers over the internet.

So, what is driving this change and what benefits can improved collaboration bring to tech businesses?

Teams work better together

Cloud computing increases collaboration by allowing all employees – wherever they are – to sync up and work on documents and shared apps simultaneously, and to receive critical updates in real time. Projects can be monitored more effectively, making it easier to stay within budget and keep to completion times.

Customer Service Improves

Systems running in the cloud can allow customers to go online and gain immediate access to information they require, without the need to pick up the phone or write an email.  A customer portal, for example, might allow a customer to approve quotes, view current account status, download invoices and raise and monitor tickets.  All in real time.  It makes things quicker and easier for the customer, who are able to ‘pull’ the information they require when and where they want it rather than waiting for their supplier to ‘push’ data out. It is also much more efficient for the supplier in terms of time saved answering queries and delivering information.

Enables Remote Working

With cloud services at their fingertips, employees can work from almost any location. They can access important files, data, documents and IT tools from a range of devices from almost any connected location. Providing they have the required bandwidth, it is possible to work online, replicating the office environment and ensuring employees can work as productively as possible.

Drives Down Costs

Cloud computing services are typically pay as you go, so there’s no need for capital expenditure.  And because cloud computing is much faster to deploy, businesses have minimal project start-up costs and predictable ongoing operating expenses.

As cloud computing has become more established, security fears have largely been allayed and the benefits in terms of easier maintenance, greater flexibility and better continuity in case of disaster are becoming clearer.

Contact us is you would like to find out more about cloud-based business automation software. We’d be happy to give you a free demo specifically designed to show how HarmonyPSA could work for you.


About the Author: Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. HBS is an independent company based in the UK. Follow HarmonyPSA on or LinkedIn

Tags: cloud-based automation software, cloud computing, collaboration, employee collaboration, HarmonyPSA, General PSA, saas, Software Business, staff collaboration


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