We are excited to bring you another exciting major release of Harmony. We have included the changes and features we have added in this article with links to the help articles related to each feature for an in depth walkthrough.
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One question comes up again and again, how do you quantify the benefits of implementing an end to end PSA solution like Harmony?
Read MoreWe are excited to bring you another exciting major mid-year release of Harmony. We have included the changes and features we have added in this article with links to the help articles related to each feature for an in depth walkthrough.
Read MoreQuestion: if you are running a consulting company, where does most of your work come from?
- new client business; or
- growth of existing relationships and existing project assignments (known as organic growth)
The answer is of course, organic growth.
Read MoreFrom the middle ages through the renaissance period and even as late as the 18th century, alchemists sought the philosopher’s stone. A magical device, substance, mechanism or process that could transmute base metals into silver or gold.
Volumes were written, secret and complex methods were devised, multiple stages of transmutation were documented all with the single goal of creating something of value from nothing.
Read MoreThe situation here in the UK is changing daily as we work our way through the coronavirus situation.
In January, in preparation for this, we planned and tested 100% home working to ensure that service would remain unaffected by travel restrictions and/or self-isolation. As of today, the office remains open but a number of our employees are working from home.
Read MoreIn the ERP world, the entry point to delivery is always executing an order. So much, so normal.
Information like a customer’s purchase order reference, delivery address, special instructions etc. all form an essential part of the sales order process and drive delivery actions.
But, when you move into the Professional Services space, in particular with project based PSA systems, order processing seems to reside firmly in the CRM space with, at best, a notification to create a project triggered by an order executed status.
Read MoreWe are glad to kick start 2020 with the announcement of our most anticipated and feature rich version so far. Harmony PSA Version 4.20 includes the following changes and added features explained in this article.
Read MoreThe one thing all professional services business share in common is that, fundamentally, they sell expertise.
Expertise is a combination of both the company’s track record in similar problems and the skills of their employees. All of course residing within their process and quality framework.
Understanding the skills of your employees and applying that capability to what work you go after and once won, assignment of people to tasks, is therefore a key aspect of running a services business. In certain circumstances and for certain types of services business, demonstrating you have the skills to perform the work, in terms of employee backgrounds and qualifications, is even key to winning the work.
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