Buying any business software product always involves a degree of compromise.
The extent to which that compromise impedes productivity and effective use of the system, while still allowing you to run the business the way you want, is the difference between success and failure in your choice of PSA.
Minimising these compromises depends on how configurable the solution is. How easy it is to add custom data and functionality without requiring code changes the vendor is unlikely to want to deliver just for you.
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