Recent Posts:

How to Overcome Managed Services Growing Pains

  • 2 minute read

Growth is the prime objective of businesses. The consequence of growth, however, is that it brings complexity that must be consciously and consistently managed. Overseeing expansion and ensuring the cost of complexity doesn’t erode profits or lead to revenue leakage is key to achieving the maximum for your organization.

The problem is that this is easier said than done. Historically, managing growth has not been a strength for software companies, and the potential for inefficiencies is only heightened by the accelerated digital transformation of today.

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How PSA Tools Contribute to Safer Cybersecurity Protocols

  • 7 minute read

 

Cybercrime is forecast to cost the world $6 trillion by the end of 2021, with this figure expected to climb to $10 trillion by 2025, mainly due to increased levels of connectivity, reliance on technology, cybersecurity risks driven by remote work, an influx of cybercriminals and gaps in physical and information security.

Small and medium-sized businesses are the target of almost 50% of all cyberattacks. And because many of them use managed services providers (MSPs) to remotely manage their business operations, MSPs have become an attractive target for cyber criminals too. This should ring alarm bells for MSPs because their vulnerability would leave the businesses they support exposed to data breaches.Small and medium-sized businesses are the targeSmall and medium-sized businesses are the target of almost 50% of all cyberattacks. And because many of them use managed services providers (MSPs) to remotely manage their business operations, MSPs have become an attractive target for cyber criminals too. This should ring alarm bells for MSPs because their vulnerability would leave the businesses they support exposed to data breaches.Small and medium-sized businesses are the target of almost 50% of all cyberattacks. And because many of them use managed services providers (MSPs) to remotely manage their business operations, MSPs have become an attractive target for cyber criminals too. This should ring alarm bells for MSPs because their vulnerability would leave the businesses they support exposed to data breaches.Small and medium-sized businesses are the target of almost 50% of all cyberattacks. And because many of them use managed services providers (MSPs) to remotely manage their business operations, MSPs have become an attractive target for cyber criminals too. This should ring alarm bells for MSPs because their vulnerability would leave the businesses they support exposed to data breaches. almost 50% of all cyberattacks. And because many of them use managed services providers (MSPs) to remotely manage their business operations, MSPs have become an attractive target for cybercriminals too. This should ring alarm bells for MSPs because their vulnerability would leave the businesses they support exposed to data breaches.

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Security Resilience: Adapting to the changing threat landscape

  • 2 minute read

In the current, ever-changing threat landscape, traditional IT security has been struggling to maintain a semblance of resilience. Security is now a cross-disciplinary discipline that calls for a holistic approach and incorporating automation processes can help organizations be more agile in their response to changing threat landscapes.

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Release Notes Move

Moving forwards we have migrated our release notes so they sit with all the rest of our documentation. Click here to go to our new release notes page.

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3 Ways a PSA Tool Can Help MSPs Better Manage Remote Workers

  • 6 minute read

For managed service providers (MSPs), the blend of necessity, benefits and workplace trends creates a compelling case for incorporating remote work into their day-to-day operations. However, making remote work sustainable is a serious challenge and requires a shift from stopgap measures to a strategic, long-term roadmap.

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How a PSA Solution Can Accelerate MSP IaaS Growth

  • 5 minute read

As the world moved online in 2020 and beyond as a result of the pandemic, managed service providers (MSPs) ramped up their investment in cloud technologies to meet unprecedented demand from businesses for improved virtual access to information and dedicated cloud hosting platforms.

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Five Reasons Why Smaller MSPs Need a PSA Tool

  • 5 minute read

The top challenge facing managed service providers (MSPs) today is two-fold—one, the current speed of change in technologies, and two, the growing amount of services required by clients. Both combine to exacerbate the demands on MSPs, and make it necessary for service providers to transform so they can keep up with the modern-day level of play.

What is more, over half (57%) of IT service providers say that they experienced disruptions or outages with their normal software, productivity or collaboration tools as a result of companies shifting to a remote work model in the first half of 2020. 

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Five Signs Your Cloud Managed Service Business is Ready to Scale

  • 4 minute read

Undoubtedly, the past year has brought booming times for managed service providers (MSPs), value added resellers (VARs) and independent software vendors (ISVs) across the board. As businesses globally undertake large-scale digital transformations, they’re looking to the channel for an endless array of cloud products and services, and turning to service providers to select and run the right combination of tools. What’s more, it looks like the rising demand for managed services won’t abate anytime soon with the market expected to reach $492.15 billion by 2027

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The Keys To Scaling Managed Services Businesses Part 3: Leveraging Technology, Systems Integration and Customer Value Add

  • 5 minute read

Today’s IT managed services industry moves at a breakneck pace. Eighty-two percent of managed service providers (MSPs) already feel the infrastructure they handle gets more complex by the day, and the accelerated digital transformation of business brought on by the pandemic will only exacerbate this sentiment. 

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The Keys to Scaling Managed Services Businesses, Part 2: Teams, Subscription Models and Business Process Automation

  • 4 minute read

These are times of flux for managed services. With the world largely going remote and heading to the cloud faster than ever in 2020, this upward trend in demand for cloud services continues even as some workers return to the office as many employers adopt permanent work-from-home policies and others adopt a hybrid in-office and work-from-home approach. Seizing this moment of advancing demand for cloud requires a deliberate and targeted strategy from managed service providers (MSPs).

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