The one thing all professional services business share in common is that, fundamentally, they sell expertise.
Expertise is a combination of both the company’s track record in similar problems and the skills of their employees. All of course residing within their process and quality framework.
Understanding the skills of your employees and applying that capability to what work you go after and once won, assignment of people to tasks, is therefore a key aspect of running a services business. In certain circumstances and for certain types of services business, demonstrating you have the skills to perform the work, in terms of employee backgrounds and qualifications, is even key to winning the work.Read More