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Today managed service providers (MSPs) find themselves in something of a pricing fix, jostled by a disorienting array of scope creep, discrepant documentation, inconsistent billing, and contracts that can diverge widely from one customer to the next. The result is a confusing financial blizzard that can leave providers struggling to keep track of profits and cash flow, in turn threatening to put serious pressure on their bottom line.

To our partners who’ve asked for more services and support to transform and accelerate growth, we’ve heard your call.

We are excited to bring you another major release of Harmony. This post includes changes and features that have been added in this version, with links related to each feature for an in depth walk through.

Moving forward we are adopting a quarterly release cycle. This means that all new features are released on a quarterly basis. Once released this version will only have bug fixes applied to it for the next three months, after which it then becomes our stable version that only has priority fixes applied. For example:

We are excited to bring you another exciting major release of Harmony. We have included the changes and features we have added in this article with links to the help articles related to each feature for an in depth walkthrough. 

Hi All

One question comes up again and again, how do you quantify the benefits of implementing an end to end PSA solution like Harmony?

We are excited to bring you another exciting major mid-year release of Harmony. We have included the changes and features we have added in this article with links to the help articles related to each feature for an in depth walkthrough. 

Question: if you are running a consulting company, where does most of your work come from?

• new client business; or
• growth of existing relationships and existing project assignments (known as organic growth)

The answer is of course, organic growth.

From the middle ages through the renaissance period and even as late as the 18^th century, alchemists sought the philosopher’s stone. A magical device, substance, mechanism or process that could transmute base metals into silver or gold.

Volumes were written, secret and complex methods were devised, multiple stages of transmutation were documented all with the single goal of creating something of value from nothing.